Payment Options
- We accept cash and PayPal only. We do not accept credit cards at this time. We do not accept personal checks.
- All pricing is listed in US currency
- Please contact us first before sending payment, to be sure that the animal is still available. And to get a shipping quote. In the event that payment is sent for an animal that is not available, your payment will be refunded.
- All animal sales are final. No exchanges or refunds will be issued.
- All sales are final but should you wish to cancel a purchase prior to shipping, 25% of the animal cost is non-refundable (see section regarding cancellations below).
- PayPal no longer refunds processing fees so that amount will also be subtracted from your refund balance unless the original payment(s) had no fees (sent friends and family).
Please do not commit to a pet if you are not 100% sure you can commit to the purchase and lifelong care of the animal(s).
Shipping/Live Arrival Guarantee
- Prices do not reflect shipping costs, shipping costs are extra. Shipping costs can be anywhere from an additional $50-75 depending on your location, distance from us and size of the box.
- Shipping is done through FedEx via Reptiles2You priority overnight service, US and Canada, at the buyer’s expense. Shipping fees will be added to the cost of the animal and the total purchase price will be known prior to payment.
- We do not ship internationally.
- Live animals are shipped priority overnight, and are guaranteed by most shipping companies to arrive before 10:30 am. However, some areas have later guaranteed arrival times. Delays are rare, but possible. Once shipment is booked, tracking information will be provided to the buyer.
- Shipping is generally done on Mondays. Arrangements can be made for Tuesday or Wednesday if necessary. We will not ship out after Wednesday to avoid any delays running into the weekend.
- Our preference would be for the animal to be held at the hub for pick up. For home delivery, an adult must be present to receive the package. The live animal guarantee will be void if a second delivery attempt must be made.
- When shipping to a hub, we will make sure the hub is on the list to receive live animal shipments. Not all hubs will accept live animal packages, so we will check with the approved hub list provided by Reptiles2You and the buyer will be able to select desired hub location from the list. Hubs may change their live animal policies at any time.
- We will not ship when temperatures and weather conditions are unsafe. Temperatures must be between 40 to 80 degrees in all locations along the route including your destination. This includes daytime highs and nighttime lows.
- We reserve the right to delay shipping due to weather, and will hold animals at no extra cost until weather permits safe shipping.
- Animals are guaranteed to arrive alive, healthy and exactly as we have described them. If there are any problems with your purchase, including but not limited to death on arrival, we must be notified within 1 hour of the animals arrival. Photographic/video proof of complaint must be provided before credit or replacement animal is given.
- We are not responsible for carrier delays or mishandling. No compensation will be offered in the unlikely event an animal is injured or killed due to carrier delays or mishandling.
- Geckos will sometimes drop their tails due to stress. This does not affect the health or breeding ability of the gecko, therefore no compensation will be offered in the case of a tail loss during shipment.
- IF YOU ARE LOCAL: we can arrange pick up or meet at a location no further than 30-45 minutes outside of Richmond in any direction.
Sexing (choosing your gecko by gender)
- Any animal described as male or female is guaranteed to be the specified sex. If the animal is later discovered to be the wrong sex (verification required), a suitable replacement animal, if available, or store credit, will be issued. If the buyer chooses to have a replacement animal, they must first return the original animal. Shipping fees associated with returning the replacement animal will be the buyer’s responsibility. The shipping cost of the replacement animal will be the responsibility of Moondog Geckos. If store credit is preferred, the original animal must first be returned to Moondog Geckos, at buyer’s expense. Upon receipt of the original animal, a store credit will be issued to the buyer in the exact amount of the original purchase (including the shipping charge). If the original animal returns to Moondog Geckos dead on arrival or ill/unhealthy, no credit or replacement animal will be given to the buyer. If the buyer chooses to keep the original animal no store credit or replacement animal will be issued to the buyer. Cash Refunds Will Not Be Issued.
- Animals listed as “probable male” or “pores seen” means that we have louped them, and have seen what appear to be pores, however there is no visual bulge present.
- Animals listed as “probable female” or “no pores seen” means that we have louped them, and no pores were visible. Louping means using a jeweler's loup to look for femoral pores near their vent.
- Sex is not guaranteed for animals listed as "probable or no pores seen" because louping is not 100% accurate. We provide this information to help buyers choose the gecko that suits them best.
- Animals listed as unsexed are too small or young, to accurately loup them.
- Any geckos that are placed “on hold” or are held for shipping due to weather conditions, will not be rechecked for pores at any time after purchase, prior to shipment.
Health
- We offer a 48 hour health guarantee for all animals sold by us. If you fail to properly feed, house, or otherwise treat the purchased animal, this guarantee is void.
- In the event of the animal’s illness or death, photographic/video evidence as well as a report from a veterinarian of an exam or necropsy, will be required.
- If the report verifies with reasonable certainty that we are at fault, a store credit for the full purchase price of the animal or replacement animal will be offered.
Proven/RTB
- Animals described as “proven” have produced offspring in the past.
- Females listed as virgins have never been introduced to any males.
- RTB refers to males and females that are of breeding size and capable of reproducing.
Descriptions
- We take good quality photos to provide the accurate representation of the animals we offer for sale. Photos provided are not altered or filtered. We can provide our best guess based on lineage but ultimately it is impossible to guarantee colors.
- We also share a lot of our photos on Instagram, so follow us there.